Refund Policy

At Kinto Art, we pride ourselves on delivering high-quality, custom-made metal products, including beds, nightstands, mirrors, and console tables. Due to the bespoke nature of our creations, our refund policy is outlined below:

1. No Returns or Exchanges

• All sales are final.
• Since our products are custom-made to your specifications, we do not accept returns or exchanges for any reason, including:
  • Change of mind
  • Incorrect measurements provided by the customer

2. Lifetime Warranty

• We provide a lifetime warranty covering manufacturing defects, including structural issues or flaws in craftsmanship.
• The warranty does not cover external damages, such as:
  • Mishandling or improper use
  • Damage caused by external factors (e.g., fire, water, accidents)
  • Normal wear and tear

3. Warranty Claims Process

To file a warranty claim for manufacturing defects:

• Contact us.
• Provide:
  • Proof of purchase (receipt or invoice)
  • Clear photos of the defect
  • A detailed description of the issue
• Upon verification, we will repair or replace the defective item or component.
• Customers may be responsible for shipping costs associated with warranty repairs.

4. Customer Responsibility

• Customers are responsible for providing accurate measurements and details during the ordering process.
• Proper care and maintenance are required to ensure the longevity of the product.

Thank you for choosing Kinto Art for your custom metal furniture needs. We are dedicated to providing durable and timeless designs for your home