Refund Policy

At Kinto Art, we pride ourselves on delivering high-quality, custom-made metal products, including beds, nightstands, mirrors, and console tables. Due to the bespoke nature of our creations, our refund policy is outlined below:

1. Returns/Exchanges

• If you’d like to return your KINTOART goods, you have up to 30 days from the date of delivery to initiate your return. We accept returns on standard catalog items in as-new condition that are in the original packaging. You will be responsible for shipping the item back to KINTOART.
• Once the item arrives at our warehouse, it will be inspected by our team. Provided it is in as-new condition, we will issue a refund.

2. Lifetime Warranty

• We provide a lifetime warranty covering manufacturing defects, including structural issues or flaws in craftsmanship.
• The warranty does not cover external damages, such as:
  • Mishandling or improper use
  • Damage caused by external factors (e.g., fire, water, accidents)
  • Normal wear and tear

3. Warranty Claims Process

To file a warranty claim for manufacturing defects:

• Contact us.
• Provide:
  • Proof of purchase (receipt or invoice)
  • Clear photos of the defect
  • A detailed description of the issue
• Upon verification, we will repair or replace the defective item or component.
• Customers may be responsible for shipping costs associated with warranty repairs.

4. Customer Responsibility

• Customers are responsible for providing accurate measurements and details during the ordering process.
• Proper care and maintenance are required to ensure the longevity of the product.

Thank you for choosing Kinto Art for your custom metal furniture needs. We are dedicated to providing durable and timeless designs for your home